Bookings
An initial reservation may be made by telephone or email, and will be held for seven days. The signing of the Booking Form by the party leader, confirms the acceptance of the terms and conditions set out, and shall be binding on the person(s) booking and intending to occupy the premises.
Occupancy
No all male parties or parties of guests who are all under the age of 25, will be accepted.
No pets accepted.
Rental Period
Stays of 5 nights or less will incur a cleaning fee of $150 (£115 sterling.) The villa is available for occupation from 16,00 hours, local time on the day of arrival, until 10.00 AM on the day of departure. Check-out time is at 10.00 AM, unless otherwise agreed in writing, with the owner or Management Company.
For the comfort of guests, the villa is a non-smoking home.
To ensure comfort, security, and peace of mind, the villa is registered with the State authorities, and is in full compliance with all relevant legislation. Only persons named on the booking form may occupy the property, and any persons not shown on the booking form will be asked to leave.
The owner or management company have the right to enter the home and carry out any interior or exterior repairs if necessary.
Payment
We require a 50% deposit to secure the booking and the remaining 50% is due 30 days prior to arrival. We provide a full refund up to 30 days prior to check-in and a 50% refund from 15-30 days prior to check-in. We don’t offer a refund if the cancelation is 14 days or less prior to check-in.
If pool heating is required, this should be requested at the time of booking, but may be requested up to the time of final payment of the balance. An additional charge is made for pool heating, and this must be paid when the final payment is made, at least 10 weeks prior to your arrival date.
Security Deposit
The client is held responsible for any damage or breakages that may be caused to the property, its contents, and also for all items in the inventory during your stay. Any breakages or damage must be reported to the Management Company, as soon as possible, and before you vacate the property.
We require a refundable security/breakage deposit, to be paid at the time of arrival, or when the balance is paid. This deposit will be repaid to your party by check/cheque, within 45 days of your departure, providing the local Management Company have reported no breakages, and you have returned all keys as requested. We check the inventory prior to your arrival, and after your departure, and will advise you of any faults. These may include additional cleaning costs for spills, stains etc.
We reserve the right to retain the security deposit (either in part or full) to cover breakages, damage, or non-return of the keys. Receipts for repairs/replacements will be provided, in the unlikely event that such retention of the security deposit is required.
We reserve the right to pursue a quest for recompense for any and all damages caused, which may exceed the value of the security deposit, within 14 days of being served notice of this.
Florida is a sub-tropical climate, and care must be taken with food that is left uncovered. Apart from spoiling, and contaminating areas, food left uncovered can attract insects very quickly. Any added costs for pest control services incurred from lack of care in this, may be passed to you.
Cancellation by Guests
In the event of your needing to cancel, the following conditions will apply
12 weeks or more prior to departure – 20% of total charge
8 weeks or more prior to departure – 50% of the total charge
less than 8 weeks – 100% of total charge
Cancellation by owners or management company
In the unlikely event that personal circumstances necessitate cancellation of the booking, we will refund any monies paid by the party (without interest, compensation or consequential loss of any kind) However the management company or owner will seek to relocate your booking to a villa of similar or superior standard
Liability
The owners and their agents do not accept liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects, however caused, as a result of use of the pool, spa and villa. It is the responsibility of an adult member of the party to ensure that children are always properly supervised when in the pool and deck area.
Force Majeure
The owners or their agents cannot accept responsibility, be responsible, or be liable, in respect of damage or changes caused by Force Majeure, EG strikes, floods, closure of airports, weather conditions, or A/C failure due to other events beyond our control.
Insurance
We strongly recommend that you ensure you have adequate Travel Insurance, to cover eventualities such as cancellation, accident, sickness, and damage
We recommend that you use the house alarm
Pool Heating
In the event of pool heat failing for reasons beyond our control NO compensation will be paid against this, we will only refund the days you have prepaid
You are to report immediately if your pool is not heated. Should a problem be located with a heater – You will be refunded from the day you report the problem with no further compensation. pool call outs are only during working hours.
Should guests require attention that is non-emergency related (i.e pool not heating) there will be a call out charge of $85.00. The Pool is scheduled to be turned on, on the morning of your arrival date. Please note they take 24 hrs to heat up. Our home has alarms on the doors leading to the pool.
According to Chapter 515.33 of the Residential Swimming Pool Safety Act: Anyone
Tampering with or disconnecting pool alarms commits a misdemeanor of the second degree, punishable by a $5000 fine or one (1) year in jail.
Complaints or Dissatisfaction
In the unlikely event of a complaint during your stay, please contact the Management Company immediately. If the matter cannot be resolved, you should contact the owner, in writing, within 14 days of the end of the rental period. If the problem has not been reported as requested, to the Management Company, the owner cannot accept any responsibility.